10 Gäste, die vor Kurzem hier waren, haben diese Unterkunft als blitzsauber bezeichnet.
95 % der letzten Gäste haben die Lage dieser Unterkunft mit 5 Sternen bewertet.
Yolanda ist ein Superhost.
Superhosts sind erfahrene, sehr gut bewertete Gastgeber, die alles geben, um ihren Gästen großartige Aufenthalte zu ermöglichen.
Enjoy a beautiful Mini-apart located only 3 blocks away from the Main Plaza of Cusco; our mini-apart is equipped with all the facilities you need.
Arbeitsplatz für Laptops
Nicht sicher oder ungeeignet für Kleinkinder (unter 2 Jahren) und Haustiere
Rauchen, Partys und Veranstaltungen verboten
Check-in von 13:00 bis 21:00 und Check-out bis 10:00
Genauigkeit der Angaben
The Penthouse we booked was otherwise remitted
Antwort von Yolanda:
Dear Markus, let me say that you are completely right and we are sorry for what happened! You had booked the Penthouse and we could not give it to you. Let me explain the reason: in the Penthouse we had a couple that had to check-out the morning of your arrival; when we went to the Penthouse to inform the customer that they had to leave because we had another reservation coming (your booking), the customer informed us that his wife was hospitalized the day before and that he needed one more night in the apartment; then we asked him to move to another apartment that fortunately we had available but he said that he had to go to the hospital and to do all the steps to try to change the flight tickets… and that he could not move in that moment; he was actually a little rude with us. Now, we found ourselves in a situation that was a bit difficult because we knew that you were coming and we decided to offer you the apartment that we had available (that has the same standard of quality of the Penthouse) hoping that you could understand the situation (something that you did, by the way). The next morning -once the customer left- we informed you that if you wanted you could now move to the Penthouse, but you preferred to stay in the apartment since you had already unpacked your luggage. As a conclusion I can only say that unfortunately we had a situation that was totally unexpected: we have so many reviews left by the people that stayed with us and they show that never happened anything similar to your case; you are correct when you say that you could not have the Penthouse that you booked: sorry again for this problem and I really hope that you understand us and that this situation did not keep you from enjoying Cusco. Kind regards Yolanda
Yolanda’s place is adorable! Great location. Within walking distance to everything and she was extremely helpful. However, if you plan to stay make sure to bring some ear plugs. The dogs of city seem to have a LOT to talk about at night. You hear them barking all night and I me…
Yolanda ist ein SuperhostSuperhosts sind erfahrene, erstklassig bewertete Gastgeber, die sich sehr engagieren, um ihren Gästen großartige Aufenthalte zu bieten.
Antwortzeit: innerhalb einer Stunde
Kommuniziere immer über AirbnbUm deine Zahlung zu schützen, solltest du niemals außerhalb der Airbnb-Website oder -App kommunizieren oder Geld überweisen.